Refund Policy

Credits are a digital, prepaid license. Once credits are spent on a generation (for example a script, voiceover, image, or video), the underlying processing has already been performed and that portion is non-refundable.

If you purchased a one-time credit pack and have not used any of the credits from it, you may request a refund of that pack within 14 days of purchase. Refunds are issued to the original payment method. Once any credit from a pack has been used, the pack is considered consumed and is non-refundable.

• Monthly subscription plans renew automatically until cancelled. You can cancel at any time to stop future renewals.
• Cancelling stops the next charge; it does not retroactively refund the current period, and you keep access (and any monthly credits already granted) until the period ends.
• Monthly credits granted for a billing period are non-refundable once granted.

If you were charged in error, charged twice, or a payment succeeded but credits were not granted to your account, contact us and we will investigate and correct it, including issuing a refund or credit where appropriate.

Approved refunds are returned through the original payment provider (our Shopify-powered checkout for packs, or the subscription provider for plans). The corresponding credits are removed from your balance. Processing times depend on your payment provider and bank.

We may decline refunds where we detect abuse, such as repeatedly purchasing, fully consuming, and then requesting refunds, or other activity intended to obtain free usage.

Email shopflashflick@gmail.com from the email on your account with your order number and the reason for the request. This policy does not limit any non-waivable rights you may have under applicable consumer-protection law.